🐾 Frequently Asked Questions (FAQ)
🏠 About Principal Pets
Q: What is Principal Pets?
Principal Pets is a local, independent pet shop in Heswall, Wirral, offering premium food, toys, beds, and accessories for dogs, cats, and small animals.
Q: Where is Principal Pets located?
You’ll find us at 184 Telegraph Road, Heswall, CH60 0AJ, opposite Heswall Hall and Library. Free parking is available via Pye Road.
Q: What are your opening hours?
We’re open Tuesday – Saturday, 9 am – 5:30 pm. Closed on Sundays and Mondays.
🐶 Pet Food & Nutrition
Q: What brands of pet food do you stock?
We carry trusted names like Royal Canin, James Wellbeloved, Lily’s Kitchen, and Applaws, plus grain‑free, hypoallergenic, and raw options.
Q: Do you sell raw dog food?
Yes — we offer a variety of raw food options for dogs, perfect for owners following a natural diet plan.
Q: Can I get advice on choosing the right food?
Absolutely! Our knowledgeable team provides personalised nutrition guidance for your pet’s age, breed, and health needs.
🧸 Toys, Beds & Accessories
Q: What types of toys do you sell?
We stock interactive puzzles, chew‑resistant dog toys, and catnip‑filled playthings to keep pets active and happy.
Q: Do you have beds for older pets?
Yes — we offer plush and orthopaedic beds designed for comfort and joint support.
Q: Can I buy grooming supplies?
We carry brushes, shampoos, and grooming tools to keep coats shiny and healthy.
🚚 Delivery & Services
Q: Do you offer delivery?
Yes — we provide free local delivery across Heswall and surrounding areas.
Q: Can I order online?
Currently, we take orders by phone or email. Call 0151 342 9635 or email info@principalpets.co.uk to arrange your order.
Q: Do you provide expert advice?
Our friendly staff are always happy to help with nutrition, training, and general pet‑care tips.
🏆 Awards & Recognition
Q: Are you an award‑winning pet shop?
Yes — Principal Pets has been recognised as one of the Top 3 Pet Shops in Wirral and awarded Best Pet Shop in Wirral 2023 for outstanding quality and service.
Contact Information
Opening Hours
Principal Pets
184 Telegraph Road
Heswall
Merseyside
CH60 0AJ
Tel: 0151 342 9635
Email: info@principalpets.co.uk
VAT : 178 3864 58
Free Local Delivery
Monday Closed
Tuesday 09:00 to 17:30
Wednesday 09:00 to 17:30
Thursday 09:00 to 17:30
Friday 09:00 to 17:30
Saturday 09:00 to 17:30
Sunday Closed